Frequently Asked Questions
Q. Why do I need SecureIT Plus?
A. Without computer protection, you are
susceptible to computer damage, financial loss, or both because
of a computer virus or spyware that sneaks onto your computer. In a
recent issue of Consumer Reports, they reported that if you use the
Internet at home you have a 1-in-3 chance of being negatively affected
by computer viruses or spyware. As a subscriber to SecureIT Plus, you
will no longer have to worry about your anti-virus protection, Spyware
protection, or anything else related to the privacy of your information
or the protection of your computer. SecureIT Plus also automatically
applies Microsoft patches after testing them to ensure continued protection.
In addition, the service will also provide ongoing maintenance by optimizing
file storage and disk defragmentation for faster PC performance.
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Q. Do I need SecureIT Plus if I have Norton/McAfee/other anti-virus protection on my computer?
A. We love to see that
you have taken the time to protect your computer from Internet security
issues. SecureIT Plus will give you the same protection and more.
A recent survey conducted by the National Cyber Security Alliance
found that the majority of computer users did not have their anti-virus
protection installed correctly or did not have it updated. SecureIT
Plus is fully automated. We will install it for you and once installed,
you don't have to manage the software to make sure your protection
stays updated. With SecureIT Plus it is taken care of for you automatically.
With Norton or McAfee you must install, maintain, and make sure the
service stays updated. In addition, besides up-to-date protection
from spyware, viruses, and other malicious programs, SecureIT Plus
will automatically keep your system current with critical patches to your Microsoft
operating system. Most people don't understand patches, let alone take the
time to stay current. Yet, without these patches your computer and/or network
can easily be compromised. In addition, the service will also provide ongoing
maintenance by optimizing file storage and disk defragmentation for faster
PC performance. These services are not included with Norton and McAfee anti-virus
protection software. Support for SecureIT Plus is free and the service is guaranteed.
If you experience problems with an Internet-delivered issue while using SecureIT
Plus, we will fix your computer free of charge. With Norton and McAfee you
pay for support calls, and if you experience problem with an Internet-delivered
issue, you will pay to receive assistance.
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Q. It seems more expensive, why?
A. To get the same protection
from Norton, McAfee, or another company you will have to purchase multiple
programs. SecureIT Plus is actually priced about the same as if you
were going to buy Norton Internet Security or other similar products.
With SecureIT Plus you get it all in one service, and you
don't have to maintain and update it.
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Q. Will you (or someone else) have access to my computer if I use SecureIT Plus?
A. Absolutely not. SecureIT Plus was built
with your security and privacy as first priority. All the updates,
scanning, and protection happen from your computer and nothing is
sent to us outside of the reporting statistics which are made fully
available to you on our reporting Web site and through our month e-mail
summary. The only time we have access to your machine is when you
explicitly grant it to us during your use of the Remote Installation
or Remote Support request. Even then we require that you put in a one time
use code that allows your computer to connect to our Operation Center granting
us permission to assist you.
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Q. Do I still have to have a separate Anti-virus program?
A. No,
the SecureIT Plus service will provide you with everything you need
to safely navigate the Internet and effectively and efficiently use
your computer.
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Q. Is there anything that I need to do to keep things updated?
A. No,
if you happen to have your computer off at the time the program runs
its various scanning processes and updates, they will automatically
run the next time that you turn your computer on.
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Q. How do I know that I am being protected?
A. You will receive a monthly e-mail detailing the activities
that have been executed by your SecureIT Plus software. In
addition you can check the Online Reports anytime, which
are updated every 24 hours.
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Q. What if I have/use a firewall?
A. Since our service never contacts your computer, and the
vast majority of firewalls are designed to block incoming traffic,
this software is compatible with 99+% of all firewalls.
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Q. What happens if I get a virus or some type of Spyware on my computer?
A. In the very unlikely case that you do get a virus or
spyware threat on your computer we will do our best to
remove the problem at no cost.
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Q. Does SecureIT Plus with parental controls monitor all user accounts?
A. Unlike some other parental control programs that offer confusing and hard to configure settings for each individual user, SecureIT Plus with parental controls will monitor each profile using that PC. This is especially helpful for families who have multiple users to monitor, who all use the same PC.
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Q. How does SecureIT Plus with parental controls protect my child from Internet predators?
A. One of the biggest deterrents online predators face is the fear of getting caught, and the threat and danger of being arrested. While SecureIT Plus with parental controls can't stop predators from hunting for children on the Internet, it does offer a substantial safeguard for your children by allowing you to monitor their Internet activity.
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Q. Naturally I want to protect my children, but should I feel guilty spying on them?
A.
The Internet is NOT a safe place for children to venture without supervision. Unless you can sit with them and supervise them while using the Internet, you need to have some strong controls in place.
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Q. Some computer protection programs allow me to install the service on multiple computers for a single license cost. Is that available with SecureIT Plus?
A. SecureIT Plus provides a maximum level of protection with automatic updates and access to free technical support at a cost below what our competitors would like to charge you for their unsupported versions. For this reason, one license can be used for only one computer.
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Q. Can I report a site as inappropriate so you can add it to your list?
A. Yes. Simply send us an e-mail and we'll review the site. In the short term, make sure to add the site to your blocked sites list to prevent access. We welcome your feedback to make our lists more extensive and our service better.
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Q. Can I install and use the software on a network?
A. No. SecureIT Plus is designed to work at the PC level only.
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Q. Do the parental controls in SecureIT Plus disable MSN and AOL parental controls?
A. SecureIt Plus with parental controls will not disable the parental control features of MSN or AOL. However, SecureIt Plus with parental controls can provide the same or better safety for your children.
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Q. What are the system requirements to run SecureIT Plus with parental controls on my PC?
A.
The minimum system requirements are: (the following are the system requirements as of 4/1/07 and are subject to change with product enhancements)
a. System memory: 98/ME - 96 MB; 2000/XP - 128 MB
b. Administrative rights are required for 2000 and XP systems
c. Windows version: 98SE/ME/2000/XP
d. Available hard drive space: 200 MB
e. Vista version minimum requirements eceed those required by SecureIT Services.
Vista minimums are as follows:
1. 800 MHz processor
2. 512 MB of "available" system memory
3. 200 MB available space
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Q. What type of net connection is best to use with SecureIT Plus with parental controls?
A. It makes no difference whether your connection is via AOL, modem dial-up, cable modem, or DSL. SecureIT Plus with parental controls works with all types of Internet connections.
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Q. Are the parental controls web-based or client-based?
A. SecureIT Plus with parental controls is client-based and is part of the SecureIt Plus Desktop Security program. It is updated automatically and offers web-based reports.
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Q. What will happen if an attempt is made to view a blocked site?
A. Attempts to access a blocked site will be blocked. A message window will appear explaining that access to that site is blocked and will contain an explanation as to why. An override option is available to users with a valid administrator password.
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Q. How does the access control feature work?
A. The access control feature allows the administrator to control the amount of time a user can spend accessing the Internet. Additionally, it can control the window of time that the Internet is available to be accessed.
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Q. Does SecureIT Plus with parental controls allow me to control the use of online chat programs?
A. SecureIt Plus with parental controls will allow the adminstrator to disable a user's ability to access chat or limit the time spent using chat programs.
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Q. What level of support is included with SecureIT Plus Service?
A.
Technical support is included with your monthly service. It is available via online chat, e-mail, phone, and remote based assistance on a 24/7 basis.
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Q. Can I control file sharing or illegal downloading of files?
A. Yes. In conjunction with the firewall feature in SecureIT Plus, an administrator can manage access to these sites and restrict certain types of file sharing and downloads.
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